Returns & Refunds

We want you to be completely satisfied with your purchase.

365-Day Return Policy

You have 365 days from the date of delivery to return most items for a full refund or exchange. Items must be:

In new, unused condition
In original packaging with all tags attached
Accompanied by proof of purchase (order number or receipt)

How to Return

Log into your account and go to My Orders
Select the order you wish to return
Click "Request Return" and follow the instructions
Ship the item back to us (return shipping label provided)
Refund will be processed within 7-10 business days after we receive your return

Refund Method

Refunds will be issued to your original payment method:

PayPal: 3-5 business days
Cash on Delivery: Bank transfer or store credit (your choice)

Exchanges

If you need a different size or color, we'll exchange it for free. Just follow the return process and specify "Exchange" in your request.

Non-Returnable Items

The following items cannot be returned for hygiene and safety reasons:

Undergarments and swimwear (unless defective)
Personalized or custom-made items
Final sale items (marked as "Final Sale" at checkout)

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at support@fastcart.world with photos of the item and packaging. We'll arrange a free replacement or full refund.

Return Shipping

For most returns, we provide a prepaid return label. If you're returning an item because it's defective or we sent the wrong item, return shipping is free. Otherwise, a small return shipping fee may apply.

Questions?

Contact our customer service team:

Email: support@fastcart.world
Hours: Monday - Sunday, 9:00 AM - 9:00 PM CET